Canndescent will consider exchanging damaged or defective cannabis products if they are reported to us within 24 hours of purchase. All non-damaged cannabis product sales are final. We do not exchange products when customers do not like the look, feel, taste, smell or any other characteristic of the product. We only consider exchanges when a hardware product, such as a battery, pod or cart are damaged or defective. All exchanges shall be at the discretion of Canndescent. Refunds are not permitted.